We take concerns seriously and provide a structured process to help ensure matters are reviewed fairly, promptly, and transparently—separate from general support.
eBayFX is committed to maintaining high standards of service, transparency, and operational integrity. If you believe an issue has not been handled appropriately, you may submit a formal complaint for structured review.
Complaints are handled separately from routine support inquiries and are reviewed according to internal procedures designed to assess facts, identify outcomes, and implement corrective actions where appropriate.
If a support request has not been resolved within a reasonable timeframe, or if you have already followed standard support steps and need escalation.
Issues related to platform procedures, communications, data handling, or perceived misconduct requiring independent review.
For fastest resolution, include the relevant ticket number (if applicable), dates, transaction references, screenshots, and a clear explanation of what outcome you are requesting.
Submit a written complaint with relevant details and documentation.
Your complaint is logged and an acknowledgement is issued when received.
Internal review, fact verification, and record reconciliation.
Outcome communicated once the review is complete, with next steps if needed.
Complaints must be submitted in writing using the official submission channel. This helps ensure accurate logging, tracking, and structured review.
Submission of a complaint does not affect account standing. Reviews are conducted objectively and in accordance with internal policies. Response timelines may vary depending on complexity and verification requirements.
Use the official complaint submission channel to ensure your case is logged, reviewed, and responded to through the proper escalation process.
Submit a Complaint