We take concerns seriously and provide a structured process to ensure issues are reviewed fairly, promptly, and transparently.
eBayFX is committed to maintaining high standards of service, transparency, and operational integrity. When issues arise, users are encouraged to submit a formal complaint for independent review.
Complaints are handled separately from general support inquiries and are reviewed according to established internal procedures.
If a support request has not been resolved within a reasonable timeframe or requires further escalation.
Issues related to platform procedures, communications, or perceived misconduct.
Submit a written complaint with relevant details.
Complaint is logged and acknowledged.
Internal review and fact verification.
Outcome communicated once review is complete.
Complaints must be submitted in writing and should include your account identifier, a description of the issue, and any relevant supporting information.
Go to Complaint SubmissionSubmission of a complaint does not affect account standing. All reviews are conducted objectively and in accordance with internal policies.